Privacy Policy for AusSpeech Therapy & Training
AusSpeech Therapy & Training is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our online platform, including our website and services related to articulation therapy training programs, phonetics training courses, speech pathology professional development, communication skills workshops, clinical supervision, and online training modules.
We process your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) for individuals within the European Economic Area.
What Personal Information We Collect
We may collect various types of personal information from you, depending on how you interact with our site and services. This may include:
Contact Information: Name, postal address.
Account Information: Details you provide when registering for an account, such as your username and password (stored securely).
Payment Information: Details necessary to process payments for our services (processed via secure third-party payment gateways; we do not store full payment card details on our servers).
Usage Data: Information about how you use our site and services, such as pages visited, time spent on pages, features used, and your interactions with our content.
Technical Data: Information about your device and connection, such as IP address, browser type and version, operating system, referring URLs, and timestamps.
Communications: Records of your correspondence with us, including inquiries, feedback, and support requests.
Training and Course Data: Information related to your participation in our programs, courses, workshops, and supervision, including progress, results, and certifications.
How We Collect Your Information
We collect personal information in several ways:
Directly from You: When you register an account, enrol in a course, make a purchase, contact us, participate in a survey, or otherwise provide information directly through our site.
Automatically: As you navigate and interact with our site, we may collect Usage Data and Technical Data using cookies, web beacons, and similar technologies.
From Third Parties: We may receive information from third-party services integrated with our platform, such as payment processors or analytics providers, where permitted by law and in accordance with their privacy policies.
Legal Basis for Processing (for individuals in the EEA)
If you are located in the European Economic Area, we rely on the following legal bases for processing your personal information:
Performance of a Contract: Processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract (e.g., providing access to courses you purchased).
Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, detecting fraud, marketing to existing customers).
Compliance with a Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.
Consent: We may process your data based on your explicit consent for specific purposes, such as sending you marketing communications, which you can withdraw at any time.
How We Use Your Information
We use the personal information we collect for various purposes, including:
Providing and Managing Services: To deliver our training programs, courses, workshops, and clinical supervision, process your enrolments, manage your account, and provide customer support.
Processing Transactions: To process payments for services you purchase.
Improving Our Services: To understand how our services are used, analyse usage trends, and develop new features and offerings.
Communicating with You: To send you service-related notifications, updates, confirmations, and respond to your inquiries.
Marketing and Promotions: To send you information about our services, offers, and news that may be of interest to you, where permitted by law or with your consent. You can opt-out of marketing communications at any time.
Security and Fraud Prevention: To protect the security and integrity of our site and services, detect and prevent fraud, and enforce our terms and conditions.
Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes.
How We Share Your Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We may share data with third-party service providers who perform services on our behalf, such as payment processing, data storage, analytics, marketing assistance, and technical support. These providers are obligated to protect your information and use it only for the purposes for which they were engaged.
Partners and Instructors: If applicable, we may share relevant information with instructors or partners involved in delivering the specific courses or services you have enrolled in.
Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental request, or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or others.
Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transition, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our site if such a transfer occurs and your data becomes subject to a different privacy policy.
With Your Consent: We may share your information with other third parties if you have given us your explicit consent to do so.
We do not sell or rent your personal information to third parties for their marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Data Security
We implement appropriate technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include:
Access: The right to request access to the personal information we hold about you.
Correction/Rectification: The right to request correction of inaccurate or incomplete personal information we hold about you.
Erasure (Right to be Forgotten): The right to request the deletion of your personal information under certain circumstances.
Restriction of Processing: The right to request that we restrict the processing of your personal information under certain circumstances.
Object to Processing: The right to object to the processing of your personal information under certain circumstances (e.g., for direct marketing).
Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
Withdraw Consent: Where we process your data based on consent, the right to withdraw your consent at any time.
Complain: The right to lodge a complaint with a supervisory authority (e.g., the Office of the Australian Information Commissioner or a relevant data protection authority in the EEA).
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before processing your request.
Cookies and Similar Technologies
Our site uses cookies and similar technologies to enhance your experience, analyse site usage, and provide relevant advertising. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.
Third-Party Links
Our site may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information from our records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the date at the top of the policy (note: the date will be the actual date of the update when this policy is published). We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us in writing at the following address:
AusSpeech Therapy & Training
Level 4
350 Queen Street
Melbourne, Victoria 3000
Australia